Verata AI for HVAC
The AI receptionist for HVAC companies
Heat waves and cold snaps don't wait for business hours. When every AC in town quits on the same afternoon, the shop that answers first books the job — and your techs are all in attics.
The problem
Sound familiar?
- Peak-season call surges bury your office while techs are on rooftops and in crawl spaces
- After-hours no-heat and no-AC calls go to voicemail — and then to your competitor
- Maintenance-plan customers can't get through to schedule, so tune-up revenue slips
- You're quoting big replacement jobs by day and losing service calls by night
Across the trades, 27% of calls go unanswered, and <3% of the callers sent to voicemail leave a message. The rest hang up without leaving one.
Hear the difference
A real call, handled the way you'd handle it
Incoming call — after hours
- Caller
- Hi — our AC stopped blowing cold and it's supposed to hit 97 tomorrow.
- Verata AI
- I can help with that. Can I get your address so I can check that you're in our service area?
- Caller
- 4128 Maple, in Riverside.
- Verata AI
- You're covered. Is anyone in the home especially sensitive to the heat — young kids, older family members?
- Caller
- My mother-in-law lives with us, she's 82.
- Verata AI
- Then let's get you taken care of first thing. I've got your details down for tomorrow morning — the team will confirm your exact window shortly.
Illustrative conversation — call the live demo line and have one of your own — it has no on-call number behind it, so on an emergency it tells you to call the shop directly instead of transferring.
Emergencies
When it's not a booking, it's an escalation
No heat in freezing weather is put straight through to your on-call tech. A suspected gas or carbon monoxide issue gets the instruction first — call 911 if anyone is in danger, then leave the building and call the gas company, or get into fresh air — and then an offer to connect. Either way, what the caller said reaches your inbox the moment the call ends.
Ready to stop losing HVAC calls?
Get a demo receptionist built for your company in about 15 seconds — and see how it handles the calls your trade actually gets.