How it works
From ring to job on your calendar — without you touching the phone
No new hardware, no new phone number, no training your crew on software. We build your receptionist around how your shop already works — here's what a call looks like once it's live.
- 1
A customer calls or messages
2 AM burst pipe or 2 PM estimate request — the receptionist picks up in seconds, every time. No hold music, no voicemail.
- 2
It answers like your best front-desk hire
It knows your services, your service area, and your hours. It asks the questions you'd ask: What's going on? Where are you? How soon do you need someone?
- 3
The job goes on your calendar
Qualified jobs land on your Google Calendar as holds your team confirms — no double-booked trucks.
- 4
Warm leads reach a human
Big estimate? Unusual request? Caller wants a person? The receptionist takes the details, tells them your team will call back, and emails you what they said as soon as the call ends — you call back already knowing the situation.
Two ways in, one receptionist
Voice and chat, built on the same knowledge of your shop
Voice: your phone line, answered 24/7
- Answers your existing business number — nothing changes for your customers
- Qualifies the caller: job type, location, urgency, preferred time
- Places the job on your calendar for your team to confirm
- Puts urgent jobs through to your on-call number, and emails you what the caller said the moment the call ends
- Every call logged with a summary you can skim in 10 seconds
Appointments land on Google Calendar as holds your team confirms — not in an inbox you have to check.
Trust point
What about real emergencies?
The receptionist is trained to spot emergencies — gas smell, burst pipe, sparking panel, no heat in winter. It doesn't book those for Tuesday. A burst pipe or no heat is put straight through to your on-call number. A gas smell or sparking gets the instruction first — if anyone is in danger, hang up and call 911, then the one step for that hazard — and only then an offer to connect. Either way, what the caller said reaches your inbox the moment the call ends. It's a receptionist, not an emergency service — and it knows the difference.
Verata AI is not an emergency service. For life-threatening situations, callers are always directed to 911 or the appropriate utility emergency line first.
Common questions from shop owners
Easier to hear it than read about it.
Build a demo receptionist for your own company in seconds and talk to it yourself — then start your free trial when you're ready.